Everything you need to know about ordering, delivery and our products.
We accept UPI (Google Pay, PhonePe, Paytm), credit/debit cards, net banking, and popular wallets — all processed securely through Razorpay. Cash on Delivery is available for select pin codes.
You can cancel or modify your order within 1–2 hours of placing it, provided it has not been dispatched. Contact us immediately at nutnestdelights@gmail.com or +91 76693 27730. Once dispatched, orders cannot be cancelled.
Yes, an order confirmation email is sent immediately after placing your order. An invoice is included in the shipment and also emailed to you.
Absolutely. Payments are handled by Razorpay, a PCI-DSS compliant payment gateway. We never store your card details on our servers.
We process orders within 1–2 business days. Delivery takes 2–4 days for metro cities and 4–7 days for Tier-2/3 cities. Remote areas may take up to 10 days. See our full Shipping Policy for details.
Yes! All hamper orders ship free regardless of value. Other orders have a flat shipping charge of ₹50.
Once your order is dispatched, you will receive a tracking number via SMS and email. You can also track your order anytime on our Track Order page.
We currently ship only within India. International shipping is planned for the future — follow us on Instagram @nutnest_delights for updates.
Our courier partner will make up to 3 delivery attempts. If delivery fails all attempts, the package is returned to us. We will then contact you to rearrange delivery (additional shipping charges may apply).
Yes. All Nutnest Delights products are FSSAI licensed and comply with all applicable food safety standards. Our FSSAI license number is displayed on the product packaging.
Yes. We source 100% natural dry fruits and nuts with no artificial preservatives, colours or flavours. What you get is pure, as nature intended.
Store in a cool, dry place in an airtight container. Avoid direct sunlight and moisture. Refrigeration is optional but can extend freshness in humid climates.
Shelf life varies by product — typically 3–6 months for most dry fruits and 6–12 months for nuts. The best-before date is clearly printed on each pack.
Yes! We offer special pricing for bulk orders and corporate gifting. Contact us at nutnestdelights@gmail.com or visit our Corporate Gifting page for more information.
Please photograph the damaged product and packaging and email us at nutnestdelights@gmail.com within 7 days of delivery. Include your order number and photos. We will arrange a replacement or refund promptly.
We are sorry the product did not meet your expectations! However, we do not accept returns for personal preference. We are happy to help you find a product better suited to your taste.
Once your return is approved, refunds are processed within 5–7 business days and credited to your original payment method. See our full Refund Policy for details.
Absolutely! We offer fully customisable hampers. Visit our Hampers page or contact us directly with your requirements — occasion, budget, recipient preferences — and we will put together the perfect gift.
Yes, you can add a handwritten message card to any hamper at checkout. It's our way of making your gift extra special.
Yes, we specialise in corporate gifting. We handle bulk orders with branded packaging and can deliver pan-India. Visit our Corporate Gifting page or email us at nutnestdelights@gmail.com.